FAQ'S
WHERE IS BOHO & BLOOM HQ?
We are based in the beautiful seaside town of Whitstable in Kent.
HOW LONG IS PROP HIRE FOR?
Our standard hire period is 48 hours. However if you need the items for longer just let us know and we can check availability for you. Extended hire may come with an additional fee.
IS THERE A MINIMUM HIRE AMOUNT?
To be eligible for delivery your order must be a minimum of £300 and delivery is charged based on the distance from our HQ in Whitstable. Any orders below this amount will need to be collected and returned to our HQ in Whitstable by the person hiring.
If your venue is over 50 miles away, minimum hire will be higher.
If your venue is over 100 miles away we may require overnight accommodation.
If your venue is in London minimum hire prices will vary based on which area.
DO YOU DELIVER PROPS?
Yes! We can take the stress away by delivering and collecting items to and from one ground floor location which is easily accessible by van. If you'd like these items to be setup and styled by us saving you time on your special day, this will be an additional cost based on the items hired, time it will take to style the items and how many team members are required on the day.
DO YOU REQUIRE A DEPOSIT?
Yes, once we have confirmed everything you’d like is available on your chosen dates, we require 40% of the overall balance to be paid up front to confirm your date and items, which is non-refundable. You will need to pay the remainder of your balance 4 weeks before the event date. We cannot deliver hire items without receipt of full payment. If your event is less than 4 weeks away when booking, we require full payment to up front.
WHAT IF WE LOSE OR DAMAGE SOMETHING?
We’ll put on a brave face but may go home and cry like Ross from Friends into his Margarita’s, I’M FINE! We trust that you will look after our props with care however we understand that accidents and drunk uncles happen sometimes. Please find details under our Terms & Conditions regarding broken or lost items. You will be charged the cost to repair/replace any damaged or missing items. Damage Deposit's will be required and vary in amount based on the size of your booking.
CAN I MAKE A PROP REQUEST?
If you’re browsing our website and thinking “if only they had …”, please let us know. If we agree that we don’t know how we’ve got this far in life without “…” then we’re happy to source for you and add to our collection for your hiring pleasure.
CAN I MAKE CHANGES TO MY ORDER?
Of course, as long as the items are available you can add to your hire order up until one month in advance of your event. At this stage we will have planned in logistics and may not be able to accommodate changes but we’ll do our best. If you wish to cancel items, please let us know 90 days or more in advance of your event. If you wish to cancel items less than 90 days from your event you will still be liable to pay the full cost of the items or if available we will happily swap them for other items within our Boho & Bloom Prop Hire collection.
We are based in the beautiful seaside town of Whitstable in Kent.
HOW LONG IS PROP HIRE FOR?
Our standard hire period is 48 hours. However if you need the items for longer just let us know and we can check availability for you. Extended hire may come with an additional fee.
IS THERE A MINIMUM HIRE AMOUNT?
To be eligible for delivery your order must be a minimum of £300 and delivery is charged based on the distance from our HQ in Whitstable. Any orders below this amount will need to be collected and returned to our HQ in Whitstable by the person hiring.
If your venue is over 50 miles away, minimum hire will be higher.
If your venue is over 100 miles away we may require overnight accommodation.
If your venue is in London minimum hire prices will vary based on which area.
DO YOU DELIVER PROPS?
Yes! We can take the stress away by delivering and collecting items to and from one ground floor location which is easily accessible by van. If you'd like these items to be setup and styled by us saving you time on your special day, this will be an additional cost based on the items hired, time it will take to style the items and how many team members are required on the day.
DO YOU REQUIRE A DEPOSIT?
Yes, once we have confirmed everything you’d like is available on your chosen dates, we require 40% of the overall balance to be paid up front to confirm your date and items, which is non-refundable. You will need to pay the remainder of your balance 4 weeks before the event date. We cannot deliver hire items without receipt of full payment. If your event is less than 4 weeks away when booking, we require full payment to up front.
WHAT IF WE LOSE OR DAMAGE SOMETHING?
We’ll put on a brave face but may go home and cry like Ross from Friends into his Margarita’s, I’M FINE! We trust that you will look after our props with care however we understand that accidents and drunk uncles happen sometimes. Please find details under our Terms & Conditions regarding broken or lost items. You will be charged the cost to repair/replace any damaged or missing items. Damage Deposit's will be required and vary in amount based on the size of your booking.
CAN I MAKE A PROP REQUEST?
If you’re browsing our website and thinking “if only they had …”, please let us know. If we agree that we don’t know how we’ve got this far in life without “…” then we’re happy to source for you and add to our collection for your hiring pleasure.
CAN I MAKE CHANGES TO MY ORDER?
Of course, as long as the items are available you can add to your hire order up until one month in advance of your event. At this stage we will have planned in logistics and may not be able to accommodate changes but we’ll do our best. If you wish to cancel items, please let us know 90 days or more in advance of your event. If you wish to cancel items less than 90 days from your event you will still be liable to pay the full cost of the items or if available we will happily swap them for other items within our Boho & Bloom Prop Hire collection.